Discovery health *********** services!

I am utterly disgusted with the services from DISCOVERY HEALTH! After asking to be called back after over 2 months of trying to resolve an urgent health procedure no one has taken the responsibility to do so, they show absolutely no CARE OR CONCERN! An agent from Discovery misunderstood a conversation with my partner and listed it as a pre existing health issue when he has NONE! After calling back and forth something so simple was still not attended to! I CALLED AN AGENT AND ASKED THEM TO CALL HIM TO RESOLVE THIS AND SHE AGREED TO HAVE SOMEONE CALL BACK- When they did call back they called in connection with vitality! How ***********! My partner needs to undergo an urgent in hospital procedure and no one is assisting or trying to speed up the process. This is absolutely sad to know the manner in which they handle clients! I am awaiting a call from the authorization dept, and yet no one has called me to update me and his health is of importance but DISCOVERY HEALTH simply doesn't care! My partner has been with Discovery for almost A YEAR which is 12 months and has updated his cover since SEPTEMBER 2024, please explain why this shouldn't be covered! When upgrading his medical aid- he was told that there are NO WAITING PERIODS JUST AN UPGRADE. This is very upsetting and i am beyond angered with these services.