TM
Theresa M

1 reviews | Active since Jun 2016

03 Mar 2023, 09:20

Discovery Health - Saving *******

Discovery Health Medical Aid scheme is such a huge disappointment. And worse, we do not have the option to change to another medical aid, as they have contracts with big companies, and if you work here, this is the medical aid you get! Why do they offer a savings account with Discovery Health if they do not pay in full for your medical claims if you have more than enough money in your savings account to cover these medical expenses? You already pay between R2000 and R5000 per month as an individual every month for this medical aid on top of your employers' contribution and then, you still have to pay thousands of rands out of your pocket to medical practitioners whose accounts are rarely settled in full although you have thousands of rands in your medical savings left? **************** if you ask me. And then you can not even access/claim that money in place of the money you had to fork from your pocket as they have set guidelines for payouts. It feels ********! As if we are not victims of crime in our daily lives, we have to deal with being ****** by our medical aid. An unnecessary evil we all commit to so that we do not have to worry about unforeseen medical expenses. Quite ironic if you look back and see how much you still have to pay out of your pocket for medical expenses! Why is Discovery Health so unwilling to pay dentists' fees in full? Dentistry forms part of everybody's daily health. It is high time that Discovery Health revisits payouts from medical savings accounts. If they can see that the client has more than enough money in their savings to cover the additional costs of a medical expense - why not pay it out?

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Replies (2)
Discovery Health
Discovery Health's reply03 Mar 2023, 10:22
Official
Dear Theresa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply03 Mar 2023, 13:46
Official

Dear Theresa M

We have been in touch with you to answer your comments.
   
Regards
Discovery Health Servicing Team