AP
Avani P

1 reviews | Active since Jul 2016

27 Oct 2022, 20:19

Discovery Health sales dept gives you the incorrect info just to bait you.

My husband and I were Discovery Health members since we 2009, we moved Med Aid in 2021 because the premiums were unaffordable to us. We have now decided to move back to Discovery now that my husband is now with a different company. I called in on 01 Oct to find out what the process will be, I went through to the Connect/sales department. The gentleman after a very long question and answer session informed me that going back to Discovery, that there will be a 3 month waiting period because my husband has a chronic condition. He also said that this will be waived under certain circumstances, one being that the main member has moved employment, I Then told him that my husband has changed employment. He said that there will be no waiting period due to this fact. So this led me to call in today to do the application for Med Aid. I did also state that my husband has moved to another company. About an hour after the call, someone from the Connect department calls back to Activate our membership stating that we have a 3 month waiting period. Why are different people giving us different/incorrect information? Before our membership even starts, there are already issues. I am now doubting Discovery Med Aid. Calls are recorded but I am sure they will spin another story tomorrow like they did today. I am now looking at other Med Aid Companies.

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Replies (1)
Discovery Health
Discovery Health's reply28 Oct 2022, 07:20
Official
Dear Avani P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
 Discovery Health Servicing Team