HP
Herbert P

1 reviews | Active since Jul 2009

15 Aug 2018, 11:17

Discovery Health rip-off

I am member of Discovery medical aid (Classic comprehensive). I joined beginning of the year, this was without endless problems. On joining, i was told about the Self Payment Gap (SPG), which was about R3200. 4/5 months down the line i realised the SPG is R4500. I asked one of the Discovery agents who came to some function. She told me she will investigate. The reply was that the gap increases. She says when i joined the agent should have informed me of the ever increasing gap. She also said it is written in the brochures, as a fine print. She looked for that fine print and she didn't find it. I am currently sitting at over R5 000 (SPG). This is a rip-off. My medical savings account is exhausted, so now I have to pay from my pocket and the gap is also increasing....on the other hand I am still paying for the medical aid monthly. I can't comprehend this especially that the gap is increasing. I signed because I knew the fixed amount was R3000 now its over R5000.

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Replies (2)
Discovery Health
Discovery Health's reply15 Aug 2018, 11:50
Official

Dear Papi

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Aug 2018, 09:49
Official

Dear Papi

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team