MD
Malibongwe D

1 reviews | Active since Jan 2013

28 Sept 2021, 12:14

Discovery Health Refusing to pay my Covid 19 Test claim

I took my wife for a covid test via one of the covid 19 testing centres (not Pathcare) and paid cash for it. This testing centre is a client to the lab they use for getting test results. The lab gives test results to the testing centre and the testing centre gives the invoice to me. Discovery is refusing to pay the claim to me because they say the invoice must come from the pathologist. Since the pathologist does not give invoices Discovery advised me to contact the testing centre and ask them to put the Pathologist Practice Number on the Invoice (which I did) and they are still refising to pay me my claim. I am tired of following up with them and I need them to pay me my money because a COvid 19 test with Discovery is a benefit.

0
Replies (5)
Discovery Health
Discovery Health's reply28 Sept 2021, 12:34
Official
Dear Malibongwe D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

MD
Malibongwe D's update28 Sept 2021, 12:45
Reviewer Update
Please sort this out. FYI. My wife was refered by a doctor to go test for Covid. Please sort this out!!
Discovery Health
Discovery Health's reply30 Sept 2021, 15:39
Official
Dear Malibongwe

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team


MD
Malibongwe D's update04 Oct 2021, 09:31
Reviewer Update
Thank you Discovery, I recieved the refund and the issue has now been resolved. Thank you.
Discovery Health
Discovery Health's reply08 Oct 2021, 12:09
Official
Dear Malibongwe

Thank you for the update.

Regards
Discovery Health Servicing Team