Discovery Health: Refuse to process and pay me back for an invoice my medical scheme is supposed to cover

<p>I am struggling to get Discovery to process and pay me back for a physio treatement that I recieved in September 2016. My phsio the****** treats several Discovery customers and has informed me that my invoice is the only return she has gotten, not once but TWICE already. I am on discovery classic comprehensive so the package I am on is not the problem.</p> <p> </p> <p>I have already spoken to ovcer SIX consultants and TWO managers and no one appears to be able to resolve my issue. I submitted my invoice FOUR times before finally being informed that the first one was in an 'unacceptable' format even though the physio did not have an issue with that format with other discovery clients. I then got a NEW format and submitted that one another TWO times. My physio submitted one on my behalf as well and discovery STILL didnt bother to either process or provide me with proper feedback.</p> <p> </p> <p>Following the second format, I had to go through about THREE consultants and a manager before anyone even bothered to tell me what the problem was. Apparently discovery doesn't like it when people put quantities other than 1 next to massage oil on an invoice.</p> <p> </p> <p>I communicated this to my physio while she was on holiday and she went to a lot of trouble to reformat the invoice AGAIN removing the oil entirely. I then forwarded this reformatted invoice to the SECOND manager that was handling my request as requested. It is now over three weeks down the line (WELL over the 3 day period they claim it takes to process this invoice) and I STILL have not been reimbursed. I have wasted a LOT of TIME and MONEY on phone calls on trying to resolve this only to be treated like a piece of trash.</p> <p> </p> <p>I have now been fighting for FOUR months and am getting sick and tired of the sheer incompetence of their processes. I am starting to feel like I need to start figuring out how I can legally get Discovery to pay out all my savings so I can leave them and move to a medical aid that actually DOES deliver on their promises. </p>