1 reviews | Active since Oct 2016
Discovery Health - Refusal to terminate membership
<p>I have been trying to leave Discovery simcce 30 July 2016. I spoke to various consultants from whom i received various advises on how to go about this. Needless to say I was penalised for the incorrect advise given in terms of required termination notice. Terminattion is revoked due to incorrect advise and membership reinstated. Subsequently i was debited, reimbursed and debited for various amounts to which nothing was ever explained to me. After spending hours on the phone trying to establish what was happening - my membership is suspended and i am told i am unable to leave discovery until the outstanding fees are paid. Fees are paid including for the month on which my membership was suspended (dont know why they can suspend membership but you still get billed for a no cover month) but still various unexplained debits occur on my bank account with no explanation. i try again to terminate membership, again receive a confirmarion of termination - this time 30 days notice as per the required termination period. end of Septermber again i am debited and on checking my online profile - the membership was reinstated and again without any conversation. i am fed up and highly frustrated. again it will be me calling discovery and speding endless minutes on the phone as i am transferred from pillar to post. Dealing with discovery has been a draining nightmare. will someone care enough to resolve this!!</p>
Dear nolwazitsh
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear nolwazitsh
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear nolwazitsh
We can confirm that we have sent you final feedback by email.
Regards
Heelan
Dear nolwazitsh
We can confirm that we have sent you final feedback by email.
Regards
Heelan
