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dominique.eybers dominique.eybers

1 reviews | Active since May 2017

14 Nov 2024, 11:48

Discovery Health Refusal to payout in Hospital Claim Bad Customer Service

In the case concerning a Doctor, the 2 referencing case numbers given below, Discovery refused to pay out a hospital claim just because of a code issue. I had to do the follow-ups, and neither the doctor nor Discovery tried to follow up or help with the claim. Discovery phoned out more air time that was worth the effort, but still, the issue was not resolved. Bad customer service. *** *** WRefNo#: 886 904

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Replies (2)
Discovery Health
Discovery Health's reply14 Nov 2024, 12:11
Official
Dear Dominique E 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Nov 2024, 15:48
Official
Dear Dominique E

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team