DISCOVERY HEALTH REFUNDS

Few weeks ago my son when for his injections at the registered nurse we always go to we pay cash for it then we need to claim back from medical aid.

Discovery only pays what they want to pay because every time i submit my claim the is something new they wanted to be added on the invoice. After a 2 week struggle with them to pay back my money they only pay R250 of a R1350 which i had to waste my money calling them to get it resolved and still get the answer we will phone you back regarding the problem and never happened after a month i got it sorted so a total of 6 weeks to get my money back from them.

Now on the 12th of may i submitted yet a new claim still awaiting a response if you submit a claim you receive back a mail stating your claim will be processed in 2-3 days which is definitely not the case. I gave them 3 days phoned back yet again wasting my money phoning them to get it resolved. Only to find the answer you get "we have escalated to problem we will phone you back can you please resubmit it because we can not find it on the system although i have a ref number for the claim. After resubmitted twice still waiting to get a response. I am fed up with Discovery health refunds they dont no what they are doing dont use them disgusting service.