Discovery Health Programs - Poor helpdesk service

While I’ve had no issues with claims and payments as a medical aid member, I’ve been consistently disappointed with the helpdesk and call centre. Despite initially thinking highly of their service, my experience since February has been frustrating. It appears that no one can effectively assist with my program-related inquiries. I strongly recommend implementing an escalation process to ensure that client requests are seen through to resolution, rather than being passed from one department to another without resolution