Discovery health ********* process on new business / new membership

Good day ,

I am very shocked with ********* procedure by Discovery health (medical aid). My son whom is currently with another medical aid since 2019 to has been enrolled with Discovery medical aid effective from the 1st February 2025 while he is still effective with the other medical meaning someone at new business was paid not to follow proper procedure of requesting for the membership certificate/termination certificate of the new member for selfish gain. What a questionable process , I need answers from Discovery health on these issue since i have logged a call to be investigate - Existing member in 2 medical aids same -MailRef#***#-