DISCOVERY HEALTH PROBLEMS

I am currently so disappointed, frustrated and disgusted with Discovery Health's service. I have been waiting 12 days for a claim to be paid back to me from Discovery. In the last 12 days i have had to call them 5 times in order to find out why my money has not yet been paid. Every time i call they give me a different excuse. Every time i speak to a different consultant and can never follow up with the previous consultant that was supposedly dealing with my query. The day of the procedure is was told the claim would be submitted and paid to me within 48 hours. This was the 1st of March. We are now on the 12th of March and according to the stroppy woman i spoke to now they have still not processed the claim, despite me receiving a mail on Thursday 8 March to say the claim is submitted to the department and will be processed within the coming days.