DISCOVERY HEALTH PREMIUM

This shows how discovery cares about the members needs. I suffer a near fatal pulmonary embolism a year ago and could not find any work. The first comment (We’re working on resolving the matter and we’ll get back to you shortly ) its just a copy and paste automated answer. They never had any intention to help anyone other that THEMSELVES !! The lady that phone blamed the bank and the computer system and said "SORRY WE CAN NOT HELP YOU. SHAME ON YOU DISCOVERY HEALTH !!!!!!!!

HOW EFFICIENT IS DISCOVERY WHEN IT COMES TO CANCEL MEMBERS !! 1ST OF FEB 9AM MEMBERSHIP CANCELLED. Your Discovery Health benefits were stopped We have temporarily stopped your Discovery Health because you are behind in your payments. You owe us R4901.00 for your medical scheme. If you pay the outstanding money, we will activate your benefits again. You will not have any benefits until we get the outstanding money This means we will not pay any claims or cover you for anything until you pay us the outstanding money. If you do not pay your contributions for two months or if you do not pay after you promised to pay, we will cancel your membership.

Michaella, Although you yesterday acknowledge that my manual payment was received,today you debit my account a second time . This is completely unacceptable, looks like the left hand does not know what the left does. I phoned the call centre and was told that I have to wait for 5 working days. If that is the case , why Discovery is so quick to cancel my membership on the 1st of march 09am(no bank delays) , but when you have to return the story changes and the bank takes 5 days to notify you that the deduction to my my account because of Discovery's' mistake