DISCOVERY HEALTH POOR SERVICES

I have been trying to call discovery for the past 4 days... They increased my premium by 100% which is more then my actual salary... I was debited the double amount on the 2nd January 2024. The debit order which was taken is going to bounce from my bank account due to the amount being high. When the debit order does not go through, my medical aid is going to be suspended. I can not have my medical aid suspended due to the fact I have a baby that is 3 weeks old. This is so much of inconvenience brought on by discovery and NO I did not consent to be moved to a higher bracket. I have had no feedback aswell yet lodging a query via the discovery app. I need this matter sorted out urgently.