DISCOVERY HEALTH POOR SERVICE DELIVERY

Discovery Health debited my client's bank account without the client's consent. The client wanted to cancel his Health and wrote a letter to immediately cancel his health and instructed Discovery NOT to debit his account again. Then Discovery informed us (his brokers) that the client still owes one premium as his premiums were billed in arrear. The client then made a manual payment and we sent it tot Discovery Health to be allocated. Discovery then went and debited the client's bank account without his consent. after informing us that they did receive the proof payment AND that they are not authorized to debit the client's bank account. As said, Discovery did debit the bank account and I tried to phone the Call Centre yesterday to find out what is happening here. After holding on for more than half an hour the call dropped. I then requested my consultant to sort this out, which has not been done until now. I NEED A MANAGER TO PHONE ME URGENTLY.