Discovery health poor customer service delivery

Poor service delivery for members with chronic conditions. After being informed by discovery that I'm covered for a blood glucose meter due to me being a diabetic, I tried to claim for one. It's been 5 months now that I have been struggling to get one. They simply doesn't pay for it, although I'm covered for it. I spoke to several operators and sent numerous emails with lots of promises that it will be resolved and that they will call me back shortly...nevertheless, I am still not able to measure and manage my chronic condition.