Discovery Health POOR customer service

So again I have to come on here and EMPHASIZE the POOR response and customer service given to me from Discovery. I submitted a scope report to them for consideration to waiver a co-payment but all I got back was that the request had been denied. That's it. Final. No explanation of why it was denied. After some questions someone told me that the request was denied because the doctor had forgotten to put the ICD10 code on the report. THAT'S ALL. I was denied because of a code. Where they could have just gotten back to me to mention that the code is missing and without it they can't evaluate the request, they just outright flat declined it. Afterwards I sent the report back to them with the ICD10 code on it and again it's been weeks since I heard back. After sending another email querying the silence they just referred back to my FIRST email (completely ignoring my second report I sent in) and said they are sorry that their decision was not to my liking (AGAIN not saying anything about the code being missing).

All DISCOVERY wants is money, money and more money and will look for every excuse to not pay. I have never had issues with Discovery, but after this year they will not be seeing me again.

ASSIST YOUR PAYING CLIENTS!!! Don't just deny people without any explanation as to why. We pay EXPENSIVE medical aid so that we are covered. Not everyone has extra money laying around to cover a service we are already paying for!!!