Discovery Health Poor Call Centre No Help

Item: Discovery Health
Rating: 1
Author: Simone H

Absolute waste of airtime trying to get through to a call centre agent and when finally reaching not one but two you simply get cut off. Absolute no care in the world to return a clients call..that's what most corporates have the decency to do. Ready to move business elsewhere

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

24 Dec 2020, 09:01

Dear Simone H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply24 Dec 2020, 09:01

Official

Dear Simone H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

24 Dec 2020, 14:06

Dear Simone H

We have been in touch with Michael to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply24 Dec 2020, 14:06

Official

Dear Simone H

We have been in touch with Michael to answer your comments.

Regards

Discovery Health Servicing Team

Simone H's updateReviewer Update

24 Dec 2020, 14:28

Thanks so much for quickly resolving my grievance. I appreciate it very much.

Simone H's update24 Dec 2020, 14:28

Reviewer Update

Thanks so much for quickly resolving my grievance. I appreciate it very much.