Discovery Health PMB Claim

I am not normally one to complain but have had the worst experience and service from Discovery the last month and a half. After my accident I called Discovery to submit my hospital claims, during the call I was told no it must come out of my savings but I then asked what about a PMB claim, I was only offered this claim after I asked about it - this was for an emergency which resulted me going to the emergency rooms. I then submitted the claim as request and was then back and forwards with them, every single time I submitted something then they wanted something else. Why not ask for everything all at once? I was told on one occasion that I must go to the hospital to get a clearer copy of the casualty report by a manager when I cannot drive - in a moonboot and in crutches! I have had to constantly call in to find out what was going on as was not receiving any feedback. Every single time I called in I was told by the agent or the manager they promise they will call me back to date not one person has called me back to inform me what is happening or going on. On Monday yet again I called in only to find out that they had paid the providers even after stating prior that I had paid them, now reversals need to be done. Spoke to three people on Monday including a manager and all said they would call me back by Wednesday - still no call. I have yet again called in today and was on the line with another manager for an hour who was trying to assist and said it would be sorted out but have heard this time and time before. I am extremely disappointed with the level of service I have received and will be advising my country manager that we should possibly look at another medical aid provider for the group going forward if this is the level of service I recieved on such a small matter. I work for a global organisation and this is not the service level any cleint should be receiving from any business!