Discovery Health PMB

My twin daughters was on a PMB for life saving medication for a very rare condition. The PMB expired in June 2024. At first, Discovery notified me that the PMB will be automatically renewed. This was not the case. I have been trying to renew it now since June 2024, and every time I submit new documentation, they ask for even more reports from the doctors. 4 Months is really not a good turn around time. This morning, after waiting another week, I enquired and again it is "In Review" and will have feedback in 4 days time. How, why . . . the medication is extremely important to my kids and potentially life saving but yet, they have all the time in world, we do not have that luxury.