Discovery health playing the blaming game

<p>I received an offer for my medical aid , because for the first time I had to add my 2 adult dependent parents on the medical aide.</p> <p>They sent me the offer, with penalties attached to it because my parents had broken medical aide years.</p> <p>this I never knew about at all.</p> <p> I then came to terms that I need to pay the penalty.</p> <p> </p> <p>I signed there acceptance offer, which had spelt my mothers name incorrectly, I asked them to correct by even sending them a copy of her ID .</p> <p> </p> <p>2 weeks later I receive the medical cards with the name spelt incorrectly.</p> <p> </p> <p>today I see my payslip with the contribution deducted is nearly R300 more, so naturally I assumed it's vitality included for 3 people.</p> <p> </p> <p>To my surprise my offer they gave me to sign was incorrect,</p> <p>the amount should have been R300 more!</p> <p> </p> <p>so beside having the shock of penalities to pay over an above the medical contributions , I had an incorrect medical card with incorrect spelling of my mothers name, I also have to pay an extra R300 a month on top of the R600 penalities im already paying.</p> <p> </p> <p> </p> <p>then the consultant from discovery sales had the audacity to just dismiss the offer I signed as a mistake because there systems were not updated and therefore I must just pay the extra every month toward this penalty.</p> <p> </p> <p>and now I don't have any recourse they say , because that's there systems they can't do anything . The tone was like I must take it or leave it because I'm a slave to there medical aide, and he doesn't care I must just listen to him speak and shut my mouth.</p> <p> </p> <p>really demotivated by this whole experience.</p> <p> </p> <p>really tired very unhappy with the service I receive.</p> <p> </p>