Discovery Health Playing a Very Short Game at the Expense of it's Members

Discovery Health's service levels are going down the toilet! We have been trying to have a legitimate dental claim processed for over a month now. We have made several calls to Discovery's call centre and received numerous promises from the ***** that work there that the issue would be resolved and that they would come back to us. For over a month now we have been trying to get them to correct a simple mistake they have made in processing the claim under the wrong provider tier. We paid cash at the dental practice as they do not want to deal with Discovery Health and all their nonsense.

No one in a management position at Discovery actually gives a damn as we have asked several "managers" to get back to us and they just don't! Is what we are paying the higher medical aid premiums at Discovery for?

Adrian Gore - you started something great in Discovery but the service levels have gone to the dogs over the last year - what is going on? Why does your medical scheme place its members under such stress? I spent 52 minutes on one call alone to your call centre to try and have this resolved - t was escalated to the claims department and the agent confirmed that the claim had indeed been processed wrong and it would be rectified - that was a month ago and we are still waiting. We have phoned in several times following to check up on the progress and have spent collectively several hours with your call centre agents, having to re-explain the whole case over and over. We don't have the time for this nonsense and something that should be a very simple process is turning out to be an incredibly stressful saga - as a medical aid you should be trying to reduce our stress as it is the number one cause of heart attacks! DO YOUR JOB WE ARE PAYING YOU THE BIG BUCKS FOR!! Get back to us as you promised or we will go to the Ombudsman!!