Discovery Health Plan causing so much frustration

Good Day

I'm writing this note with so much disappointment. I have been with Discovery for the past 14+ years on different medical aid numbers due to employment changes but have remained consistent through the years. I was due to give birth on the 29th of April 2021 and went through so much misery with my plan trying to get authorisation to have a C-section birth due to a medical condition, although my gynaecologist and HIV specialist tried to motivate why the procedure needs to be a C-section it was still declined, anyway I had already accepted that my limited plan and non-accomodating medical aid will rob me off what is prescribed.

I gave birth at home on the 12th of April, baby was delivered by my partner who is not a medical practitioner due to this being an emergency we rushed to the nearest hospital being Netcare Waterfall to try and get the placenta removed and check the baby urgently. We were seen to at the casualty ward and later transferred to Garden City clinic which is where my treating doctor was and where I had authorisation for the chidbirth.

I have since the incident being harrased by a number of collections agencies claiming I owe more than R6000 because my medical aid declined payments. I'm so disappointed as this was an emergency. I know that the hospital we went to is not part of the keycare list but I had to be rushed to the nearest hospital at the time and we paid the casualty fee.

Please review as every experience I have had with my pregnancy and childbirth cases with Discovery have just been unpleasant. The 6 week check-up I have also been told I need to pay cash for because I did not give birth in hospital. How disappointing is this?

My child's formula prescription was declined and my ART script was also an issue because the initial was misspelt. I'm really disappointed.

I look forward to hearing back from you.

Regards