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wimmelman W

1 reviews | Active since Sept 2016

22 Sept 2016, 10:08

Discovery Health :Pay more and more and getting less and less.

<p>My wife is as Type1 diabetic (Insulin dependent) and has been a struggle to get her blood sugar levels under control. Recently Discovery have just refused to pay for her chronic insulin and the pharmacists and brokers couldn’t tell me why. Contacted Discovery and said that my wife already claimed 14 times this year and their pharmacist claim she should have enough Insulin until the 14 of October (No idea how she can know that). With insulin we change the dosage to keep blood sugar under control and with 14 claims a year it is just not enough. So <br /> Discovery is leaving us with two options:</p> <p>1. Get her into a Coma and into hospital, or </p> <p>2. Buy far more insulin than necessary and throw away what we don’t use.</p> <p>Both costing Discovery more in the end. I am searching for a new medical aid as with Discovery you just pay more and more and you benefits get less and less.</p> <p> </p>

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Replies (4)
Discovery Health
Discovery Health's reply22 Sept 2016, 10:49
Official

Dear willem-immelman

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Sept 2016, 12:34
Official

Dear willem-immelman

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

wW
wimmelman W's update04 Oct 2016, 15:04
Reviewer Update

After doing as you suggested (submitted a new prescription on the 23/09/2016), it has been 11days and no feedback. Still Discovery is doing absolutely everything to avoid the customer. My has more than enough left on her prescription, only Discovery doesn’t deem that relevant (even though the prescription is from one of the few doctors they actually approve of).

To anyone wishing to join Discovery, please think twice.

Discovery Health
Discovery Health's reply07 Oct 2016, 14:21
Official

Dear willem-immelman

We have tried contacting you to assist with your query, however we were unable to reach you. We have sent you an email with further information.

Regards
Discovery Health Servicing Team