Discovery health pathetic service

Worst service from a big medical aid like discovery. The quick to collect their premiums but when we need them they are full of nonsense. I moved from an active medical aid to discovery and I was told on a call there would be a 3 month waiting period for a pre existing condition and if there was any other emergencies we would still be covered. Only to find out that they are ****s. A month ago my 3 year son was sick and I had to take to the doctor only to be told that there is a 3 month general waiting period which was never told to me. After speaking to a few managers they said they would investigate what the sales consultant told me and get back to me. It's been close to a month and no response from them. Today my wife had an emergency with chest pains and went to the doctor he did an ECG and asked that she goes to the hospital immediately. Now when the hospital called discovery they say there is still a waiting period. This is pathetic service from such a big organization. Now in the state of emergency I need to try and get hold of some to speak which is also such a mission to get hold of in an emergency.