Discovery Health pathetic service

I joined Discovery Health on 1 February 2022 and was informed I would receive my membership card within 6-8 weeks. Despite numerous calls and speaking with a team leader on about 3 May 2022 I have not received it. The team leader confirmed that the consultant who referred me to her had given me incorrect information. ? Way forward. I'm very disappointed as this is not the service expected when I chose Discovery Health