Discovery Health - Pathetic & Disgusting

Thank-you for getting back to us. However Discovery put our family at risk and there is no way we are paying for services not received during one of the worst pandemics of human history. If the fault was ours we would gladly pay, but discovery wants us to pay for their mistake without cover.

Discovery can’t go back in time and give us cover for November, December and January

1) It isn’t our fault Discovery rep**** a month late, Discovery’s system failed to update my valid banking details. Discovery’s staff failed to follow up and actually check the problem exposing my family to certain death. (Full email history to prove it, uploading and sending everything requested) 2) Discovery put our entire family us at risk from the 5th of November until present 3) The audacity to want to force us to pay for their system mistake for services not received. 4) An insincere apology doesn’t excuse Discovery at all.

We are quickly seeing why 90000 members have left Discovery in the past few years.

We await proof of system failure (Which will take one more working day to produce) so we can pay for the 5 days of cover in November and what is left of January and the Claw back invoice already received from Discovery for the few invoices claimed for in that period and reinstate immediately.

I have been on Gems, Medihelp and BankMed throughout my life. Three children later and we never had a problem. Not once. Discovery Medical is a disaster, disgusting!!