SB
Schalk B

1 reviews | Active since Nov 2011

24 Jul 2017, 12:04

Discovery Health Pathetic Decision Making

<p>I was recently diagnosed with severe sleep apnea whereby I stopped breathing 67 times per hour according to my report.Discovery Health paid for the sleep tests and monitoring.I was advised by My Sleep that I need to get the CPAP machine now which drastically reduced my sleep apnea to 3 times per hour but the costs for this machine is R13,500 which Discovery now decided they wont pay and I cannot afford it.The affects that slep apnea has on the body is devistating and could cause Discovery thousands of rands more when I do end up in hospital which I eventually will.I dont understand Discovery pays to do the tests then says no to the treatment how does this work?I am bearly sleeping at night and will have to book into hospital one of these days which will then be for Discovery`s account.Thank you Discovery you showed just how much you care for your clients</p>

0
Replies (5)
Discovery Health
Discovery Health's reply24 Jul 2017, 12:49
Official

Dear Scalla123

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

SB
Schalk B's update25 Jul 2017, 11:27
Reviewer Update

Still no reply from Discovery

Discovery Health
Discovery Health's reply26 Jul 2017, 15:35
Official

Dear Scalla123

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

SB
Schalk B's update26 Jul 2017, 15:43
Reviewer Update

Once again pathethic response from Discovery just telling me what I told them in my complaint.Next step will be the ombudsman pathetic for a large company like Discovery not to approve a machine

Discovery Health
Discovery Health's reply28 Jul 2017, 10:25
Official

Dear Scalla123

We have sent you an email. Please check your inbox.

Regards
Discovery Health Servicing Team