Discovery Health - PATHETIC AFTER SALES SERVICE

I went through the process in obtaining a medical fund with Discovery health. When all was done, we arranged that the start date of cover will be 2022/11/01 and that a premium will be deducted. To my disgust, Discovery took 3 month's premiums as "someone" made a mistake. After two weeks of battling, NUMEROUS calls and emails, being **** to by consultants as to when the money will be paid back into my account, having to change my bank account and unanswered emails, I came to a decision to rather cancel all my products with Discovery. After explaining in MUCH detail of what my terms were, NOBODY responded to my emails apart from a "apology letter" which someone in a call center sent me. Some of these people are managers with Discovery (Chloe, Yolandi, Johan, Muhammed) which never even responded to my mails.

For those who choose to go with Discovery Health as a partner, know this...when they ****** up, expect NO assistance from them. What you will experience is LENGTHY calls to the call center (45 minutes+ at a time) without NO resolution.

The service I received is PATHETIC and I surely will not recommend Discovery Health a professional partner.