1 reviews | Active since Apr 2015
Discovery Health paid out Savings account WRONG
After cancelling my discovery health membership, Discovery paid out my savings account into the wrong bank account. The account they had on file had since been recycled by standard bank and therefore had a new account owner.<br> I have been fighting with Discovery ever since to get my money back, just to be told now that I might not be able to get the money back at all if that person has spent it already,<br> This money could have been recalled weeks ago but wasn't, and now I might not get my own money?<br> <br> Also, the discovery hotline has consistently provided me with wrong information throughout this entire process. I am seriously starting to doubt that you can trust discovery with your money.<br> <br> The latest update is that I have to wait another 7-10 working days to get feedback if the recall is even successful and if I can maybe get my money back.<br> <br> I have to say that I have felt completely left alone with this issue by discovery, even though I do not see it as my mistake that my money was paid out to the wrong person, after having been a loyal discovery health member for almost 8 years.<br> <br> Before this incident I would have recommended discovery to other people...
Thank you for your comment.
I investigated your query and I am sorry for the recent service experience you had. I found that we received queries submitted through our website when you started querying your Medical Savings Account (MSA) refund. However, there was no query raised about the bank account details we had on record for your payment until we made payment in March 2015. At this stage, it was too late reverse the payment from our side and pay this into your new account which was updated at a later date. Unfortunately, had we been made aware of the change of bank details earlier, we would have been able to provide you with the details on how to change this. I confirmed we have submitted a request to recall the payment from Standard Bank. This process has a turnaround time of 7-10 working days as we rely on the bank to provide us with feedback.
I have sent you an email with further details on your query and will keep you updated once we have received feedback from Standard Bank.
Kind regards
Bruce
Thank you for your comment.
I investigated your query and I am sorry for the recent service experience you had. I found that we received queries submitted through our website when you started querying your Medical Savings Account (MSA) refund. However, there was no query raised about the bank account details we had on record for your payment until we made payment in March 2015. At this stage, it was too late reverse the payment from our side and pay this into your new account which was updated at a later date. Unfortunately, had we been made aware of the change of bank details earlier, we would have been able to provide you with the details on how to change this. I confirmed we have submitted a request to recall the payment from Standard Bank. This process has a turnaround time of 7-10 working days as we rely on the bank to provide us with feedback.
I have sent you an email with further details on your query and will keep you updated once we have received feedback from Standard Bank.
Kind regards
Bruce