Discovery Health over-deducting from my bank account

Item: Discovery Health
Rating: 1
Author: Danny R

I am a pensioner. My daughter (membership number ***) is unemployed and I pay for her Discovery Health Medical Aid, Keycare plus plan from my pension. On 03 January 2023, Discovery Health deducted an amount of R2 801 instead of R1 380. My query to Discovery Health on the deduction from my account went unanswered. Discovery Health, please refund the over-deduction as soon as possible. This is a terrible time to be overcharged.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

10 Jan 2023, 07:20

Dear Danny R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Jan 2023, 07:20

Official

Dear Danny R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

10 Jan 2023, 18:32

Dear Danny R

We have been in touch with the principle member to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Jan 2023, 18:32

Official

Dear Danny R

We have been in touch with the principle member to answer your comments.

Regards

Discovery Health Servicing Team

Danny R's updateReviewer Update

12 Jan 2023, 08:59

Dear Discovery Health, I have not had any feedback on the outcome of my query. Please, as a courtesy, let me know the outcome.

Danny R's update12 Jan 2023, 08:59

Reviewer Update

Dear Discovery Health, I have not had any feedback on the outcome of my query. Please, as a courtesy, let me know the outcome.