Discovery Health – Ongoing System Failure, Multiple References, No Resolution

I have been trying to resolve a Vitality Blood Pressure Challenge tracking issue for over 3 weeks, with no meaningful resolution from Discovery.

I have fully comp**** with the challenge requirements and have daily recorded readings, all of which are correctly reflected on the Syntro-P app. However, Discovery’s system is failing to reflect these readings in the challenge tracker.

This is now directly impacting my rewards.

For reference, the following cases have been logged: INC*** (02/04/2026) *** (03/04/2026) *** (03/04/2026) *** (05/04/2026)

Despite multiple follow-ups, I have received no resolution. I was also informed that logging new queries may result in previous tickets not being attended to, which raises serious concerns about internal case management processes.

This situation is unacceptable for a paid medical aid service.

Discovery is:

Failing to accurately reflect verified health data Failing to resolve a time-sensitive issue Potentially causing members to lose out on rewards due to system errors

I have clear proof of compliance, yet I am being prejudiced by what appears to be a system or process failure on Discovery’s side.

I have now formally escalated this matter and will be taking it further with the Council for Medical Schemes if not resolved urgently.

If there are any legal professionals or individuals with experience in medical aid disputes who have dealt with similar issues, I would welcome your guidance or input.

At this point, I am seeking accountability, transparency, and a proper resolution.

#DiscoveryHealth #Vitality #CustomerExperience #SouthAfrica