Discovery health not responding

Item: Discovery Health
Rating: 1
Author: Sherona S

I am not getting a response from discovery. My membership supposed to start on 1st August 2022, I sent several emails to the broker as well as their customer service page to inform them to please make the membership start on 1st September.

I got no response to any of the mails then I received an email stating that benefits have been suspended where as I had asked for benefits to begin 1st September.

Why have I not gotten any response

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

13 Sept 2022, 12:28

Dear Sherona S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

Discovery Health's reply13 Sept 2022, 12:28

Official

Dear Sherona S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

Discovery Health's replyOfficial

14 Sept 2022, 12:23

Dear Sherona S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Sept 2022, 12:23

Official

Dear Sherona S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team