Discovery Health not provided feedback after posting complaint 2days ago..how can we help you!!!

Logged complaint two days ago hoping to get help with a PMB claim dated to a medical emergency claim on the 11th of October, seeing phoning Discovery was a waste of time. I got information from SpesMet with regards to a patient's rights in a PMB claim, which we emailed to a Discovery staff member but still no feedback. Is asking for assistance too much for Discovery... ********** 81