EF
Ekkehard F
1 reviews | Active since Feb 2016
29 Feb 2016, 17:13
Discovery Health not paying after giving pre-auth
We had a baby in Namibia in January. Discovery had given pre-authorisation (all on record and checked with them several times) but is now trying to find every excuse not to reimburse us for the rather hefty hospital bill. We had phoned the call center 9 times, each session taking about 40min with no success. Shocking service and ********** if not corrected ASAP! Very disappointed!
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Discovery Health's replyOfficial
02 Mar 2016, 11:47Hello efriedrich,
Thank you for your comment.
I have sent you communication confirming the details relevant to your query. I have requested that the hospital claim be reprocessed as it was processed incorrectly.
Please allow two to three working days for the claim to ve reprocessed.
You will receive feedback on this directly.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have sent you communication confirming the details relevant to your query. I have requested that the hospital claim be reprocessed as it was processed incorrectly.
Please allow two to three working days for the claim to ve reprocessed.
You will receive feedback on this directly.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply02 Mar 2016, 11:47
Official
Hello efriedrich,
Thank you for your comment.
I have sent you communication confirming the details relevant to your query. I have requested that the hospital claim be reprocessed as it was processed incorrectly.
Please allow two to three working days for the claim to ve reprocessed.
You will receive feedback on this directly.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have sent you communication confirming the details relevant to your query. I have requested that the hospital claim be reprocessed as it was processed incorrectly.
Please allow two to three working days for the claim to ve reprocessed.
You will receive feedback on this directly.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan