Discovery Health not living up to it's brand identity.

Over two weeks ago me and my wife made the decision to take up medical aid together, she opted for Discovery because in her words "you pay more for good service". Being a good husband I agreed with her to take up the option.

I did the application over the phone with a friendly and helpful consultant. At the end of the call I was pleased with what I was signing up for, even though I was told we would have to go through a slight waiting period because my wife was in hospital two months back. Which is why we moving medicals, because her medical aid made us go through hell during her time in hospital (I am still paying today for her hospitalization).

Now this is where it gets tricky, a day or two later I was called by an underwriter to inform me the application will only go through once my wife's employer has cancelled her medical aid. We contacted my wife's HR and informed them of this, which they came back to say they needed to see confirmation that my wife was indeed a dependent on my medical aid which seemed fair enough.

However trying to get this from them has been like I am wrestling a lion. Firstly I tried to communicate with the individual who initiated the policy over the phone but the number does not go through, I tried calling his supervisor but it just rings. I sent an email and still no response.

I called the new business department and was told I would receive a letter confirming my wife as a member of my medical aid within 24 hours. It is about 5 days now and everything is mute.

My concern with this lack of communication even before the medical aid starts already tells me that we are going to have issues should we continue with this. My wife and I already had a horrible experience with Discovery's own Bankmed, clearly this business behavior runs right through.