Discovery Health not interested

Good Day

I have called for the last two weeks to try and get a colonoscopy approved for my uncle. He is the main member on the membership and has given me authorization to receive and act on his behalf on the policy because I assist him. I have had to change this appointment 3 times now. Every day for the last two weeks that I have called in no one can assist me or give me proper feedback.

The lady from pre-authorizations called me today refused to give me information and said that she would call him. He has not received a call from them and when I called in and he yet again gave authorization to me to act on his behalf no one can provide me with information. This has been under investigation from the 26 July 2021 and I have called in everyday for feedback or some sort of assistance.

I am really disgusted by the service I have received. by Discovery Health.