AF
Alex F

1 reviews | Active since Jun 2024

02 Aug 2024, 11:23

Discovery Health - Not deducting charges as promised from debit order

I am following up from my previous review: https://www.hellopeter.com/discovery-health/reviews/charging-for-vitality-health-months-after-requesting-to-cancel-***

Discovery contacted me and I was told that one month of vitally heath charge could either be paid back to me or reduced from my next debit order.

I chose for it to be reduced from my next debit order. I received my debit order and the reduction to my debit order was not made.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Aug 2024, 12:35
Official
Dear Alex F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Aug 2024, 14:17
Official
Dear Alex F

We contacted you regarding your complaint. 

Regards 
Discovery Health Servicing Team