Discovery Health - not again please

Hi Discovery

Please let me know where the below query way resolved and by who?

Once again, I find myself in a frenzy because of you.

So my MSA has been used up, granted but how is it there's no way on knowing when a PMB has been used up? I'm sitting with 2 invoices which I feel like is unfair for me to pay for because the PMD session were used up and I wasn't notified. I just spoke to one of the consultants ref **********20 and she explained that once the Healthcare professional claims they will be notified immediately that there isn't anymore sessions left however the healthcare professional refutes this.

Can we please resolve this because there's no way I can pay you R3880.00 monthly and still have to pay an additional R2000.00 for sessions that didn't go through that I wasn't notified about...