Discovery Health No Service

I had an operation done on the 25/1 amd up and until now i have not received reimbur*****t for the specialist"s account.I have tried phoning them and all i do is get cut off.I have been to there premises AT CANAL WALK only to be told due to covid all they can do is take my contact details and to date no one has contacted me.M y experience sucks to say the least and it is not through lack of trying to sort this matter out.