FS
Faheema S

1 reviews | Active since Mar 2018

12 Mar 2018, 14:18

Discovery Health, no peace of mind!

On or around the 8th of February 2018, I called Discovery Health to inform them that I am pregnant and I wish to visit a Gyni. The consultant acknowledged this and gave me the go ahead to visit the specialist, they also advised me to register for the maternity programme which I have done so later the next week.

Discovery health now refuses to pay for the specialist visit as we did not get a reference number from them before visiting the specialist.

So either the consultants do not know their jobs very well or Discovery is just trying to be difficult.

I will inform all my family and friends to cancel all business with Discovery as this is not the type of service paying clients deserve!

0
Replies (5)
Discovery Health
Discovery Health's reply12 Mar 2018, 14:54
Official

Dear FaheemaSallieKhan

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

FS
Faheema S's update12 Mar 2018, 16:00
Reviewer Update
Good day, This must be resolved. Thanks.
Discovery Health
Discovery Health's reply13 Mar 2018, 07:34
Official

Dear FaheemaSallieKhan

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

FS
Faheema S's update14 Mar 2018, 12:11
Reviewer Update
This has still not been resolved, will be taking this up with the ombudsman.
Discovery Health
Discovery Health's reply15 Mar 2018, 15:58
Official

Dear FaheemaSallieKhan

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team