Discovery Health - no feedback - no answers

I wrote to Discovery via HelloPeter later 2018 after trying unsuccesfully to talk to a manager through the normal channels. A manager did phone me after the HelloPeter communication and promised to provide me with the requested answers with regards my self payment gap within the following 1-2 days. That was the last I heard and then I was back to standard answers from poorly trained operators. Quite disgusted by the Discovery methodology of drawing out issues to the point they are no longer relevant (self payment gap resets in the new year) - and never actually trying to answer the real questions. 4 months of stuggling and no-where close to a real answer. I do know this all started with a Discovery mistake which closed the self payment gap too early, after which it seems I was asked to pay for just about everything.