Discovery Health, No feasible Covid 19 relief or help for their clients.

Discovery Health has no feasible Covid 19 relief or help for their clients.

Being a consultant in the Construction Sector, the company that I am working for has landed on hard times, now that the government has announced that construction will only be returning at level 2,our whole companies salaries have been cut in half and this will most likely last until a couple of months after the construction sector restarts.

I called Discoveries call centre to find out what relief they were offering, after many complicated menus and a lone wait non actually directing me directly to where I need to be, the agent informed me that there are only provisions for people who have accumulated excess in the medical savings account,(which being a father in a family of four, we just don't have any),and that my options were if the debt order did not go through, I simply would not be covered. No other options were given. After consulting my wife I called back to ask if I could downgrade my plan. Then I was informed by the agents that to change plans that did not have medical savings, I would have to pay in any savings that I've spent this year, possibly putting me in a worse situation.

Well the only conclusion is to change medical aid a ask anyone thinking of Discovery in the future not to use them. Discovery simply does not care for their customers.

I am worried about Discovery, a private institution and its public responsibility.