CW
Carl W

1 reviews | Active since Aug 2012

02 Jan 2020, 11:08

Discovery Health - no dignity for customers

I am totally disgusted in the lack of respect and dignity discovery health has for its members. I am sitting with a huge cyst on my right breast. My keycare plan costing me R2500 per month with discovery declined a procedure to have it removed.

This after I had to go see a doctor. I had to have a mamogram and sonar and go see a specialist at at hospital taking off three days of work.

I have changed to a coastal saver plan by discovery as advised. This is more expensive and I am now loosing and doctor visits and dental visits as this now comes out of a medical savings.

Now having done all this, Discovery Health still does not want to do the procedure which is suppose to be covered.

I do not think national health insurance is going to be the best thing for south africa but something must be done to these evil medical aid companies.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Jan 2020, 11:17
Official
Dear Carl Willis

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply06 Jan 2020, 14:23
Official
Dear Carl W 
 
Please check your emails for final feedback from us. 
 
Regards
Discovery Health Servicing Team