Discovery Health No compassion just about taking your money and making you pay.

Worst scheme this is not a health scheme but like a insurance scheme run by attorneys to ensure no payout happen. Increases in premium well above the inflation norm. Current Inflation 6 to 8% premium increases yearly between 12 and 16%. Been a member since 2008 3 years a go put a claim in for sons ACL surgery not covered under my scheme for surgery understood still a patient covered absolutely nothing not the hospital cost nothing nor after trauma physio biokenetics therapy nothing. Their agent suggested I upgrade to better scheme to cover future injuries done so on their advise. This year my son has a sports ankle injury on a Saturday evening I paid the emergency unit as informed once again discovery not covering even tho it is their smart network hospital. But not their smart network doctor so I ask how was he designated the role of smart network hospital? All trickery for their clients to pay pathetic if we as parents in a situation we think of our kids and family not attorney contractual agreements. Claim rejected because network doctor did not activate a code, OK but it is a emergency what to do patient suffering should I wait till Monday because doctor closed, Any parent with a heart will take him to discovery smart network emergency centre, so had xrays done leg strapped in a splint to try and calm and relieve the patient of pain, no discovery motivates/promotes pain and suffering to their clients and leave the main member with the financial burden of forking the bill however collects his premium too monthly because the network doctor after hours could not activate a code. Life Kingsbury hospital put on the invoice all the icd code related to the sports injury yet they refuse to refund the claim. Most pathetic. Please think twice. I am at my wits end the ACL costed me R35000 out of pocket, now the ankle already at R2430, MRI will probably be next R9000 but they collected premiums 2008 to 2023 and we all know how that it's all about money. When you need them most they drop the bill on you. Disgusting not discovery health rebrand the whole business as discovery insure so clients can know what they getting themselves into. No compassion No empathy No compromise. No payout or refunds.