Discovery Health - no care for their clients as long as they receive their monthly premiums

I am so disappointed in Discovery currently. I understand no plan upgrades are allowed during the year, but I am sure there can be some exceptions to the rules is situations like ours. Our situation: My husband started working at a new company on 1 may 2026, with benefits that the company pays half of his medical aid (including his family). My 7 month old son and I are currently on the KeyCare Plus plan. They just point blank refuse to try and help or make an exception to the rules for a situation where we were not able to do the changes on the 2 occasions there was this year (January and April). It is ridiculous that a major company like this just refuses to help its clients the 2 options i was given: - Wait until January 2027 to change - Cancel your current membership for at least a month the go onto your husbands plan (in the middle of winter with a 7 month old baby)

They do not care about their clients, now we will have to pay double premiums for the rest of the year. What about client that can not afford the double premiums? as long as they receive their payments there is not problem to them, why will they help any of their client?