Discovery Health needs to improve pre-auth

I'm extremely disappointed in Discovery Health, they seem to want to make getting hospital pre-authorisation as difficult as is humanly possible. It used to be a simple matter of logging into the website and filling in the necessary details. Now that page gives you nothing but a statement that you need authorization! Thanks Sherlock, HOW!!!!!!!!

My elderly mother sat the whole day on the phone, blowing through her minutes, trying to get someone to talk to, she ended up postponing the intended hospital visit. I am on the verge of cancelling and will likely do so when I find a suitable alternative.

What should be nothing more than a few minutes to set-up has wasted an entire day of her time and mine.