KD
Kevin D

1 reviews | Active since Jun 2010

28 Oct 2016, 09:36

Discovery Health MSA ripoff

<p>The Coastal Saver MSA has been decreased to 20% without consultation or notice being given. The letter stating the premium and MSA for 2017 makes no mention of a decrease in MSA. If I had not done the calculation I would not have known! This is deliberately ********* and underhanded!!!</p> <p>How does Discovery expect us to cope with a premium increase and then a huge decrease in MSA??? Premiums increased by R3744 per annum, yet MSA decreased by R1656 per annum. Will doctors be charging us 5% less as a result of this? </p> <p>Please dont tell me about increase in hospital claims and that the Coastal Saver had the lowest increase - ONLY THE COASTAL SAVER PLAN HAS BEEN AFFECTED BY A DECREASE IN MSA!!!</p>

0
Replies (6)
Discovery Health
Discovery Health's reply28 Oct 2016, 09:57
Official

Dear Keedavis

Thank you for speaking to us and allowing us to address your concerns. We’ll contact you with feedback soon.

Regards
Discovery Health Servicing Team

KD
Kevin D's update31 Oct 2016, 12:06
Reviewer Update

And...still no contact from Discovery.

KD
Kevin D's update01 Nov 2016, 08:27
Reviewer Update

No contact yet.

Discovery Health
Discovery Health's reply01 Nov 2016, 11:28
Official

Dear keedavis

We have been in touch with you to answer your comments. We will soon send you final feedback by email.

Regards
Preeti Jagjiwan

KD
Kevin D's update01 Nov 2016, 11:40
Reviewer Update

Thank you, Preeti. I look forward to hearing from you.

Just as a note to myself:

You will advise why explicit communication was not sent to members regarding the reduction of the MSA benefit.

I would also like to know why this is not communicated anywhere - it was not part of the AGM notes on discovery.co.za - should this not be communicated to trustees/members before being implemented???

Discovery Health
Discovery Health's reply03 Nov 2016, 09:33
Official

Dear keedavis

Please check your email inbox for our final feedback.

Regards
Preeti Jagjiwan