DISCOVERY HEALTH - MOST INSENSITIVE COMPANY

My mother in law of 92years old has been on Discovery since 1995 & has never had a hospital claim. 4 weeks ago she had a serious fall & broke her hip & shoulder. After two weeks in hospital & another 2 weeks in a step down facility, we have requested authorisation for home care for a 6-8weeks. Discovery has declined this cover through a letter. I am unable to get anyone at Discovery to assist with a reconsidering their decisuion. The ANSWER IS NO, because of their GENERAL SCHEME EXCLUSION. WHAT ABOUT AL**** BENEFIT?????????????????????????????????????????????????????Well thanks a lot for nothing & for taking all those premiums since 1995. Insensitive company..... Continue enjoying all those PROFITS BOYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!