CS
Christo S

1 reviews | Active since Oct 2016

07 Dec 2021, 08:16

Discovery Health monthly contribution

Since the inception of my medical aid, the debit order date was wrong. I have asked for the debit order to run on the 10th of each month. My mother is a pensioner and the monthly contribution deducts from her account. Unfortunately, her pension is not paid into her account on time. So, every month my medical aid is suspended and I have to pay the monthly contribution manually. What is going to happen if she needs to be taken up in a hospital and my medical aid has been suspended??? What are you going to do about this????? I am not going to pay an extra monthly fee just to get the date changed!!!!!!!

0
Replies (4)
Discovery Health
Discovery Health's reply07 Dec 2021, 11:06
Official
Dear Christo S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Dec 2021, 15:30
Official
Dear Christo S
 
We’ve contacted you regarding your complaint.
 
Regards
Discovery Health Servicing Team
CS
Christo S's update28 Dec 2021, 11:09
Reviewer Update
Not sure how you guys do business. I will cancel my medical aid. Now the debit order will deduct on the 3rd of January after I was notified it will deduct on the 10th of each month. I have had enough.
Discovery Health
Discovery Health's reply14 Jan 2022, 09:30
Official
Dear Christo S
 
We’ve contacted you to discuss your comment.
 
Regards
Discovery Health Servicing Team